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Shipping Policy


Thanks for shopping at Ann Zahid. 

Following are the terms and conditions that constitute our Shipping Policy.


SHIPPING ORDERS

Orders will be shipped within 2 to 3 business days for Peninsular Malaysia and 3 to 5 business days for East Malaysia, of when the completed order is received and payment is processed, unless you are notified at the time order is placed or receive an email notice, that an item is on “delayed shipping” status.

All orders will be shipped via our local courier service J&T Express or Poslaju.


DELIVERY ADDRESS

A complete and correct delivery address is essential. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. An additional fee may apply if an address change is made while the package is en route. You must include a daytime telephone number for all orders.


SHIPPING FEES 

Shipping charges are FREE for all orders Across Malaysia for first time shipment. Subsequent shipping for EXCHANGES or RETURNS are to be BORNE by the customer.


DELIVERY TIMES

Expected delivery date for each shipping orders are within the next 3 to 5 business days for Peninsular Malaysia and 5 to 8 business days for East Malaysia.


UNDELIVERABLE PACKAGES

Occasionally packages are returned to Ann Zahid as undeliverable. When the carrier returns an undeliverable package to Ann Zahid, please contact annzahidcr[email protected] to make arrangements for reshipment. Packages will be re-shipped at an additional shipping fee.


INTERNATIONAL ORDERS / CHARGES

We welcome international orders, but have no control over the customs charges and duty fees your country will charge, so you will be responsible for those in addition to the shipping costs.

Orders outside Malaysia are shipped via courier services and should take between 5 – 21working days upon order confirmation.

Please e-mail us at [email protected] or call us at (601) 22428055 for special shipping requests, including requests for shipping charges and delivery information to destinations outside of Malaysia.